Frequently Asked Questions

Most of our locations have a full range of sizes, from 5 ft. x 5 ft. up to 10 ft. x 30 ft., with even larger units at some facilities. All spaces have 9 ft. or 10 ft. ceilings. Explore the convenient Storage Sizes Guide on this site to determine how much space you need. Or, better yet, visit the Key Storage nearest you and ask one of our Storage Professionals for advice. We’re here to help!

Climate-controlled units maintain a set temperature, and yes, we provide them at many of our properties. Non-controlled units do not maintain a set temperature but offer the convenience of driving right up to your unit to easily load or unload your belongings.

Climate Controlled units are temperature-controlled to provide an additional layer of protection for your sensitive belongings. Not only are your belongings protected from the elements but since these units are located inside a climate-controlled building you will be more comfortable when you visit your unit.

Drive-up units allow you to unload directly from your vehicle into your unit. The majority of our units have drive-up access.

You can access your unit 7 days a week, 365 days a year, from 6AM until 9PM at every one of our locations.

We care about the items you store, so we do require insurance for your storage unit. You have options! You can purchase affordable insurance from us for a nominal monthly fee; or, you might already be covered by an existing policy (like your Homeowner's Insurance policy) - so make sure to check with your insurance agent. Your storage professional can fill you in on your options.

We do require you to sign a rental agreement. It is a month-to-month lease, not a long-term commitment.

You will need a valid government-issued photo ID, such as a driver’s license, state-issued ID, or a passport.

Losing your key or access code can happen. If it does, contact your Key Storage Professional during normal office hours for assistance.

Rent is due on the anniversary date.

You can pay in a variety of ways. We accept cash, checks and credit cards (Visa, MasterCard, American Express and Discover). To make it even easier, we can set up automatic payment from your credit or bank debit card.

Yes! We will gladly accept your commercial delivery. All you have to do is give us written permission to do so. It’s that simple.

You sure can! Your Storage Professional can help you select the right box for your move. If you have any left over, simply return any unused or unopened item along with a copy of your purchase receipt up to 30 days from date of purchase. We will gladly process your refund either on the spot or by check within 14 days from date of return.

We don’t provide locks, but we do sell new high-quality, sealed locks. Only you will have the key. You are also welcome to bring your own lock.